Terms and Conditions

Please read our terms and conditions before booking your journey with us.

Payments

Payments in cash / free bank transfers (for all UK banks) only

Cash payments directly to the driver on outbound journey in full. If a return is booked, this will be collected on outbound journey also.

Vehicle Type

It is the passengers responsibility to ensure that they order the correct type of vehicle in order to carry the number of passengers and luggage.

Prices

Prices quoted are for passengers being ready to travel at the booked time. DON’T forget top let us know of any delays over 1hr or you may incur a £20 per hour waiting time. There is no charge once you have landed unless you exceed 90 minutes.

Phone Bookings

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Bookings will be recorded for training and verification purposes.

• Please be aware when crossing time zones, that the day/date you depart may not be the same day/date you arrive in the UK.
• We will not be held liable for any incorrect information provided by a third party

Booking Confirmations

We will send text confirmations to the customer, provided they have included a valid mobile number with their booking. This will include phone bookings as well as web bookings.

Fraud Prevention

To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.

Waiting Time Charges

All arrivals from airports and cruise ports are allowed 90 minutes free from the landing time/docking time. Delays are exempt from these charges if we are notified beforehand.

Additional Passengers and Luggage

Additional passengers and luggage must be agreed prior to pick up.

Additional Drop Offs and Pick Ups

Additional drop offs and pick ups will be charged per mile with a minimum fee of £5.00 per diversion.

Booking Cancellations

A booking can be cancelled for free, unless the driver has already left where part or full payment will be charged.

Missed Flights

If the passenger misses a flight, this information must be informed to us immediately so that we can notify the driver. However, if the passenger wishes to take a later flight, we will try our utmost to accommodate you at no extra cost.

No Show

No show is defined as follows:

• If the passenger books with us and fails to meet the driver by the pick up time. This will include hotel and private addresses.
• This will include wrong date/wrong time bookings.
• If the passenger books a pick up from an airport and fails to meet the driver. This means that the driver will wait up to 90 minutes from flight landing time and if the passenger fails to meet within this time limit or make contact to inform of their status at the airport, it will be considered a no show.
• All bookings made online or over the phone on basis of paying cash to the driver, charged the full amount in the event of a no show.
• All bookings pre paid by cash will not be refunded in the event of a no show.

Routes

The driver will take the route to the destination by considering the following facts:

• Traffic
• Time
• Road Closures
• Diversions

Liabilities

The company accept no responsibility for the following:

• Severe traffic delays
• Road closures
• Extreme and poor weather conditions

However, if the unforeseen happens and we have a breakdown we will get another taxi to take you the rest of the journey at our expense, but only if it is on your outbound journey.

Special Fares

Our prices will be higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to the limited drivers available for work during seasonal periods.

We do have a limited number of booster seats.

Please note that you can provide your own child seats. We will retain them free of charge until you return. Usage of child seats is entirely at the passengers discretion, and we cannot be held responsible or liable for their usage.

We look forward to driving you soon!

Email: hilltopairportcars@aol.com